RETURN POLICY
Unified After-sales Time Specification
All conventional products enjoy a unified after-sales service cycle. After customers sign for the package, they can initiate after-sales applications for eligible problems within the valid period. Overdue applications will not be accepted in accordance with official regulations.
Product Return Qualification Standard
To apply for return and exchange, the product must be in original sales condition, without any artificial use traces, damage, pollution and deformation. The original packaging, labels, accessories and supporting documents must be complete and retained completely.
Standard After-sales Operation Steps
Users shall apply through the official order entry, truthfully describe the product problem, upload real evidence pictures, and submit for review. After the platform approves the application, return the goods according to the designated address, and the system will automatically process the refund after passing the inspection.
Refund Settlement Mechanism
After the returned goods are inspected and accepted by the warehouse, the refund will be initiated in real time. The funds will be returned through the original payment channel, and the specific arrival time is subject to the processing rules of the payment institution.
Freight Responsibility Division Rules
Platform-side problems such as product quality defects, wrong delivery and missing goods shall be borne by the platform. Personal reasons such as inappropriate size, dislike and unnecessary purchase shall be borne by the customer.
Special Product Exclusion Terms
In order to protect standardized operation, customized products, clearance special offer products, and products damaged by personal improper use do not support return and exchange services.